Refund policy

Supplements

In the event that you observe any problems with the products or any discrepancies in the order, please get in touch with our customer support team. Please include a photograph(s) and a brief explanation of the issue. Our team will examine the matter and inform you of the decision to either approve or reject a replacement or refund. If your claim is approved and a replacement is needed, we will ship a new order to you within 5 business days. If you prefer a refund, a credit will be applied automatically to your original payment method within a few business days. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a refund, you can contact us at support@doanelitenutrition.com with your order number. 

To be eligible for a refund, your item must be damaged, defective, or lost in transit. You’ll also need the receipt or proof of purchase.

*Unfortunately, we cannot accept returns on sale items, gift cards, unclaimed packages, wrong address provided, or packages rejected by customs.

Apparel & Gear

Our commitment to you is that we ensure the quality of our products and guarantee our workmanship to 100%. In the event that there are any defects or errors on our part, we will replace them at no additional cost to you. All you have to do is submit a request to our customer support team. Please include a photograph(s) and a brief explanation of the issue. One of our representatives will promptly issue a replacement. Claims must be submitted within 30 days.

To start a refund, you can contact us at support@doanelitenutrition.com with your order number. 

*Please note that we typically do not offer returns, refunds, or replacements for issues resulting from user error, such as incorrect selections of sizes, designs, colors, and so on.

*Unfortunately, we cannot accept returns on sale items, gift cards, unclaimed packages, wrong address provided, or packages rejected by customs.

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to contact us at support@doanelitenutrition.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.